Change Programmes

Organisational or team change requires a shift in the attitudes and behaviours of the people involved. Very often this area is not considered when the change process is planned and adopted. Our change support programmes provide group and 1:1 support for different levels across the team. Highly effective group sessions challenge existing attitudes and behaviours, encourage responsibility and raise morale. Supported by 1:1 mentoring and/or coaching each team member can explore areas of concern and strengthen their approach to the change enabling highly effective and proactive individuals and teams working with the change process rather than against it.

I feel listened to and part of the team being involved in this programme

A community health service had instigated a service review to improve current systems and level of care to community patients. The review involved all current processes and ways of working being revised and all team members and managers being put 'at risk' until the new structure was defined...

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Supporting change in this way is new to this organisation - the difference in engagement of our teams and ease of implementation is noticeable - we are performing better than we ever were

  • Each manager and team leader took responsibility for the change process within their area
  • Positive contribution to the consultation process enabled individuals and teams to feel involved and valued with their input being reviewed and adopted in many cases
  • Useful and action orientated feedback was allowed to flourish amongst the teams which encouraged honesty, built trust and rapport in the newly formed working groups
  • Resilience and strength was built across the service to significantly impact on turn over, absenteeism and engagement during and after the change process implementation.
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